Canada Post Letter Mail Delays - We highly recommend choosing tracked shipping for all orders. Letter mail packages are experiencing major delays across Canada. If you choose our $4.00 untracked letter mail please be advised that we cannot be responsible for slow orders. Thank you for understanding.
Frequently Asked Questions
Good things take time. Your orders are so important to us.
Our turn around times are typically 5-7 business days. Every accessory is handmade in small batches. During product releases and holidays turn around times can be longer.
Our shirt and tote bags are are also made to order. When orders come in, we order your shirt and tote from our supplier and then heat press each item ourselves. This helps us to offer more colour variations and a large range of sizes.
If you need an order rushed or have questions please email us at info@hootandholly.com
Thank you for your support.
Heidi - owner and maker of all of our products :)
Hello! We are so happy you are here!
All orders ship from Amherstburg, Ontario
Local Pick Up Options:
1) Local Pick up in Amherstburg, ON - Porch Pick up at my home.
Select Amherstburg pick up at check out. We will email you once your order is ready with the address and pick up instructions.
2) Local Pick Up in LaSalle, ON
Pick up location - The LaSalle Collective - 451 Front Road, LaSalle ON.
Open Thursday to Sunday only. See their instagram for updated hours.
https://www.instagram.com/lasallecollective
Select LaSalle pick up at check out. When your order has arrived to this location we will email you with pick up instructions. Orders will then be available to pick up during their opening hours.
Shipping in Canada
1) $4.00 Letter Mail UNTRACKED - our most affordable option, these packages are not tracked and we are not responsible for delayed or lost packages. Orders arrive in approx. 1-6 weeks days depending on your location. (Canada Post backlogs are still occurring with letter mail.)
2) Expedited Canada Wide Tracked Shipping - $12 (typically 2-7 days)
FREE SHIPPING on all Orders over $100 for Canada and U.S
Orders will arrive in approx. 3-10 business days.
Shipping prices are based on Canada Post rates and we often pay out of pocket for remote locations. Unfortunately, shipping within Canada is very expensive and we do our best to provide accurate shipping rates.
U.S Shipping
Flat rate $15.00 Tracked Parcel - 8-15 days
International Shipping - please email us for a shipping quote at info@hootandholly.com
Right Side or Left Side?
We've created a guide to help you choose the correct direction for your bows and clips. If you have any other questions feel free to contact us at info@hootandholly.com
Shop Policies
Hoot and Holly is a small mom owned business. Our products are made in small batches, every order is handmade when ordered.
Please read all product descriptions and use measurements provided to ensure an accurate fit.
Turn Around Times for Orders
Current turn around time 3-5 business days plus shipping.
Turn around times may be longer during new collection releases, holidays and sales. All products are designed and handmade to order by Hoot and Holly
Rush Orders
If you need an order rushed please email us at info@hootandholly.com
Where do you ship?
We currently ship within Canada and to the US. For international shipping rates please email us at info@hootandholly.com
See our shipping page for full details.
Do you offer refunds?
All sales are final. If you are not satisfied with our products or if you receive a defective item please contact us immediately at info@hootandholly.com