Canada Post Letter mail delays
We highly recommend choosing tracked shipping for all orders. Letter mail packages are experiencing major delays across Canada. If you choose our $4.00 untracked letter mail please be advised that we cannot be responsible for slow orders. It is very rare for an order to be lost in transit but we cannot afford to refund or replace orders that are stuck in the mail system due to backlogs. Thank you for understanding.
Shop Policies
Shop Policies
Hoot and Holly is a small mom owned business. Our products are made in small batches, every order is handmade when ordered.
Please read all product descriptions and use measurements provided to ensure an accurate fit.
Turn Around Times for Orders
Current turn around time 3-5 business days plus shipping.
Turn around times may be longer during new collection releases, holidays and sales. All products are designed and handmade to order by Hoot and Holly
Rush Orders
If you need an order rushed please email us at info@hootandholly.com
Where do you ship?
We currently ship within Canada and to the US. For international shipping rates please email us at info@hootandholly.com
See our shipping page for full details.
Do you offer refunds?
All sales are final. If you are not satisfied with our products or if you receive a defective item please contact us immediately at info@hootandholly.com